PRACTICE FINANCIAL POLICY
In order to reduce confusion and misunderstanding between our patients and the practice, we have adopted the following policy. If you have any questions about the policy please discuss them with our office manager. We are dedicated to providing the best possible care and services to you and regard your complete understanding of your financial responsibilities as an essential element of your care and treatment.
YOUR INSURANCE
We have made prior arrangements with many insurers and other health plans to accept an assignment of benefits. We will bill those plans for whom we have an agreement and will only require you to pay the authorized co-payments, at the time of service. It is the policy of our office to collect any payment due when services are rendered.
If you have insurance coverage with a plan with which we do not have a prior agreement, we will prepare and send the claim for you on an assigned basis. Typically out-of-network benefits are lower therefore; you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office.
WORKER’S COMPENSATION
We do not participate in worker’s compensation cases.
COLLECTION POLICY
Any unpaid balance will accrue 1.5% finance charge monthly after the account has lapsed for 60 days. In the event that any balance due hereafter is not paid as agreed, the undersigned jointly severally agrees to pay all costs charged by the collections company, which will not exceed 35% of said balance, including a reasonable attorney’s fee.
CREDIT CARD POLICY
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER FOR YOUR CONVENIENCE. This in no way will compromise your ability to dispute a charge or question your insurance company's determination of payment.
CRYOSURGERY/LIQUID NITROGEN
Frequently cryosurgery/ liquid nitrogen is administered to the skin to destroy pre-cancerous lesions (actinic keratosis) and to aid in the diagnosis of skin cancers. I authorize Dr. Shen to use liquid nitrogen treatment if he deems it medically necessary.
MINOR PATIENTS
For all services rendered to minor patients, we will look to the adult (parent or guardian) accompanying the patient with custody for payment.
MISSED APPOINTMENTS
In order to provide the best possible service and availability to all our patients, please call us as early as possible if you know you will need to reschedule your appointment. If you miss your appointment we will reschedule you as best as we can with our availability.
PRIOR AUTHORIZATION
Our practice does not approve prior authorization for prescriptions & procedures. By prescribing with less costly generic medication and price comparison, we have committed ourselves to provide the best medication needed for your diagnosis.